To see how finding information works in practice, read about searching internal knowledge with an AI agent.
How do you choose which task to automate first?
When you automate repetitive tasks, start with one that recurs often and carries little risk. Collecting data for a weekly report is a good example.
If you have several candidates, score each one with three questions. How often does it come back? How long does it take each time? And what would a mistake cost? Leave tasks with financial or legal consequences for later, even if they take more time. The first task mainly teaches you how the setup works. It does not have to prove everything at once.
How do you automate tasks in a small or midsize business?
Pick one well-defined task. First check the available data, the connection to your software, and who is responsible for the result. According to Eurostat, about one in three businesses in Belgium and in the Netherlands used at least one AI technology in 2025. That figure covers businesses with ten or more employees. Across the EU, it was one in five.
Good first tasks include collecting invoice data, preparing quote reminders, or listing open orders. To see how that works for quotes, read about automating quotes with an AI agent. Our guide to connecting AI to your CRM and CMS helps you assess that connection.
For help choosing that first task, read start with one workflow. To see a full process step by step, from analysis to setup, read automating business processes with AI.
Not every task needs an AI agent. Some steps follow fixed rules: a new form entry always triggers the same actions. In that case, a workflow tool such as n8n or the automation built into your software is often enough. A tool like that lets you map the steps visually. Choose a local installation if you want to work on your own infrastructure; setup and integrations need technical attention. An agent helps when the task means reading and judging text. Think of summarizing documents, drafting a reply, or deciding which customer a request belongs to. Many processes combine both: fixed steps around one task that needs judgment.
Should the agent only prepare the work, or also carry it out?
Let the agent only prepare the work at first, and decide for each step when it may carry it out. A draft stays with an employee for review. Test a step with representative inputs and exceptions first. Only then let the agent carry out that step on its own, with limited permissions and a way to catch errors.
Require separate approval for payments, publications, and other high-risk changes. If input is missing or a result falls outside the agreed limits, the workflow should stop and alert an employee.
Our own Hermes installation at Voltti works this way. Each content task starts as a ticket that the agent picks up. It ends with a verification report in that same ticket. The agent reads our Search Console data through read-only access and suggests which pages to improve. You can read more about that in improving SEO with an AI agent. The agent edits content in our CMS and sometimes publishes directly. People review the work afterward and correct it when needed.
How do you start with one task today?
Describe one task as if you were handing it to a new colleague. Write down the input, steps, expected output, and known exceptions. Test the description with a real example and an unusual case. That will show you what is missing before you automate the task. For a more thorough version, use our seven-question briefing for your AI agent pilot.
Before you start, write down how long the task takes now and how often someone has to correct the result. Track the same two things during the pilot and compare them after a few weeks. If the agent's drafts still need as many corrections as before, adjust the description or pick a different task. Also note the exceptions you run into: they show where the agent needs a stop rule.
Explore our AI automation for businesses services. Or read about our approach to move from choosing a task to running a pilot.